Privacy Policy

Last updated: 9 October 2026

This Privacy Policy explains how Gupchup Wala (proprietor: Mithlesh Sahu), Saddu Colony / Daldal Seoni, Raipur, Chhattisgarh 492014, India, collects, uses and protects your information when you use gupchupwala.com ("Website") or contact us.

1. Information We Collect

Details you give us: name, phone number, email address and order details when you place a pre-order, send us a message or contact us on WhatsApp.
Payment information: payments are processed by our secure payment gateway partner. We do not see or store your card, UPI or bank details.
Technical information: basic data such as browser type, device type, pages visited and approximate location, collected through cookies and analytics tools (for example Google Tag Manager / Google Analytics).

2. How We Use Your Information

To accept, prepare and confirm your orders and send order updates.
To process payments and refunds.
To reply to your queries and complaints.
To improve our Website, menu and service.
To follow legal and tax requirements.

3. Sharing of Information

We do not sell or rent your personal information. We share it only with:

Our payment gateway partner, to process your payment or refund.
Service providers who help us run the Website or send messages (such as hosting, analytics, SMS/WhatsApp/email).
Authorities, when required by law.

4. Cookies

Our Website uses cookies and similar tools to make the site work properly and to understand how visitors use it. You can disable cookies in your browser settings, but some parts of the Website may not work properly.

5. Data Security

We take reasonable steps to protect your information. Our Website uses HTTPS. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your information only as long as needed for orders, accounting, legal requirements and dispute resolution, and then delete or anonymise it.

7. Your Rights

You may ask us to access, correct or delete your personal information, or withdraw your consent for marketing messages, by contacting us at the details below. We will respond within a reasonable time, as per applicable Indian law, including the Digital Personal Data Protection Act, 2023.

8. Children

Our Website is not meant for children under 18 to use without a parent/guardian. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Website may link to third-party sites (for example Instagram, YouTube, Google Maps). We are not responsible for their privacy practices.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the updated date.

11. Contact Us

For any privacy-related questions or requests:
Gupchup Wala, Saddu Colony / Daldal Seoni, Raipur, Chhattisgarh 492014
Phone: +91 97131 69090 · Email: hello@gupchupwala.com