Refund and Cancellation Policy

Last updated: 9 October 2026

1. Cancellation

You may cancel an online pre-order before it goes into preparation by calling or sending a WhatsApp message to +91 97131 69090. Once preparation has started, the order cannot be cancelled because our products are freshly made and perishable.

2. Refund Eligibility

Refunds are provided in the following cases:

• Order cancelled by us (item unavailable, shop closed, technical issue).
• Wrong, damaged, spilled or spoiled product received at pickup, reported immediately at the counter or within 2 hours with a photo/video as proof.
• Payment deducted but order not confirmed.
• Duplicate payment made for the same order.

Refunds are not provided for change of mind, taste preference, or orders that were not collected within 60 minutes of the confirmed pickup time.

3. Refund Process and Timeline

Approved refunds are made to the original payment method through our secure payment gateway partner. Refunds are initiated within 2-3 working days of approval and usually reflect in your account within 5-7 working days, depending on your bank or payment provider.

4. Replacement

Instead of a refund, we may offer a replacement or store credit if you agree.

5. How to Request a Refund

Contact us on +91 97131 69090 or hello@gupchupwala.com with your order number, the phone number used for the order, and a photo/video of the issue (if applicable). We will respond within 1 working day.

6. Related Policies

Please also read our Shipping and Delivery Policy and Terms & Conditions.